Shipping Policy


GENERAL INFORMATION
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

DELIVERY LOCATION
Items offered on our website are only available for delivery to addresses in the United Arab Emirates and Saudi Arabia. Any shipments outside of the United Arab Emirates and Saudi Arabia are not available at this time.

DELIVERY TIME
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

The date of delivery may vary due to carrier shipping practices and delivery location. Products may also be delivered in separate shipments.

Total delivery time includes processing time and shipping time:
Processing time: The time it takes to prepare your item(s) to ship from our warehouse. The item(s) will be shipped within 3 business days.
Shipping time: The time for your item(s) to travel from our warehouse to your destination. Shipping takes 3-5 business days to ship your item(s). 

SHIPPING COSTS
Shipping is free on all orders. There is no minimum purchase amount to claim your free shipping.

DAMAGES IN TRANSPORT
If there is any damage to the packaging on delivery, contact us immediately.

QUESTIONS
If you have any questions about the delivery and shipment or your order, please feel free to contact us at info@elivana.ae.